Content Management Milwaukee | Concurrency, Inc.

Enterprise Content Management has become a critical strategic business process, due in part to increasingly stringent legislation and aggressive litigation. To meet this challenge, some organizations take a do-it-yourself approach, letting their in-house IT department build an ECM system from scratch or using ostensibly cheap tools. Inevitably, this only complicates matters and leads to greater expense with an inordinate amount of time spent on research and development, testing and debugging, and on-going support. When ECM is viewed as a technology system and managed as an IT project rather than as a management-led information governance initiative, the resulting implementation may lack the necessary security features and functionality to ensure regulatory compliance and discovery protection. [Note: Are you a Service Company or VAR in the Document Management Space? If so, have you made your plans to attend the Document Management Service Providers Executive Forum November 4-6 in Nashville? Make your plans NOW; seats are limited.] 8 Things to Consider Before Developing an In-House ECM Solution 1 — Beyond IT. ECM implementations are often mistakenly viewed as simply Information Technology projects that will have little impact on the business until the finished application is installed and ready for use. Of course, IT does…

8 Things to Consider when Using Semantics in your Information Management Strategy 1 — No One Wants Unfettered Information. Unless your IT budgets are growing faster than your enterprise content volumes, you need an approach to manage, surface and control information that does not mandate adding more storage, staff or restrictions. The systems responsible for content understand nothing about the subject or domain of information under their management. Search engines, content management systems, process engines are all blind to meaning and context. In real life the meaning of a piece of information determines its usefulness, relevance and treatment. Semantics add a layer of intelligence by describing what the content is about, using structured data – a.k.a. metadata. Metadata can be used to drive workflows, archiving policy, search, compliance, access control and discovery. 2 — All Applications can Benefit from Semantic Enrichment. Any system connected to enterprise information can use the facilities of a semantic platform. Systems like SharePoint need automatic classification facilities; Content and records management need precise metadata to run the lifecycle; search needs enhanced indices to offer quality facets; websites need SEO optimised pages to be positioned at the top; workflow needs to send information to the right…

AIIM and nine leading companies on the content and information management space have been working with noted author Geoffrey Moore (Dealing with Darwin, Crossing the Chasm, Inside the Tornado, The Gorilla Game and Living on the Fault Line) over the past 3 months to develop a consistent vision of the future of content management. The findings of this Task Force will be released in two parts. The first part was released yesterday (see http://www.aiim.org/Resources/Press-Releases/40797 for the release and http://www.aiim.org/futurehistory to download the presentation). The second part (an Information Roadmap 2010-2015) will be released in November. The Task Force findings speak for themselves — we look forward to the discussion they will create. I’d also like to get some discussion going on this blog. At the core of the Task Force materials is a focus on understanding the difference between what we are calling Systems of Record and Systems of Engagement. Given that Geoffrey Moore was an advisor to this work, it should come as no surprise that we spent some time thinking about where Systems of Record and Systems of Engagement are relative to “the chasm” and what this means for how the market will develop in the years ahead….

Social Business Systems will represent the next frontier of IT investment Silver Spring, MD – According to a new report by AIIM and noted author Geoffrey Moore (Dealing with Darwin, Crossing the Chasm, Inside the Tornado, The Gorilla Game and Living on the Fault Line), one of the keys for economic recovery lies in aggressive investment in Social Business Systems designed to dramatically improve the productivity of middle tier knowledge workers. These “Systems of Engagement” enhance the ability of knowledge workers to quickly cooperate with each other in order to improve operating flexibility and customer engagement. “We have spent the past several decades of IT investment focused on deploying ‘systems of record.’ These systems accomplished two important things,” notes Moore. “First, they centralized, standardized, and automated business transactions on a global basis, thereby better enabling world trade. Second, they gave top management a global view of the state of the business, thereby better enabling global business management. Spending on the Enterprise Content Management technologies that are at the core of Systems of Record will continue — and will actually expand as these solutions become more available and relevant to small and mid-sized organizations. However, there is also a new and…